Terms
of Trade

Quotes are valid for thirty (30) days from the date issued unless stated otherwise. A quote is based on the information available to us at the time and the fault described by you.

Estimates are a good-faith approximation only. If, on inspection, additional faults, parts or labour are required, we will notify you and seek your approval before proceeding with the additional work. Prices for parts are subject to supplier availability and may change without notice.

• A call-out fee may apply to each visit and is payable whether or not repairs are ultimately carried out.
• You must provide a safe, legal and accessible location for us to work, including reasonable clearance around the vehicle and, where required, a firm and level surface.
• You warrant that you are the owner of the vehicle or are authorised by the owner to engage our services and to authorise the work.
• If we cannot safely or lawfully access or work on the vehicle on arrival, the call-out fee remains payable.

You authorise us to carry out the work described in the accepted quote or booking. Where a fault cannot be diagnosed without dismantling, you authorise reasonable diagnostic work and agree that a diagnostic or inspection fee is payable even where no further repair is undertaken (a “no fault found” or declined-repair outcome).

• Parts are supplied new unless otherwise agreed in writing. Where you supply your own parts, we accept no responsibility for the fitness, quality or performance of those parts, and no warranty applies to them or to labour associated with fitting them.
• Removed or replaced parts will be disposed of unless you request their return at the time of booking.

• Unless otherwise agreed in writing, payment is due in full on completion of the work (or on delivery of parts, whichever is earlier).
• Where account terms have been agreed in writing, payment is due within seven (7) days of the invoice date.
• We accept payment by bank transfer and by card via Square. Card surcharges, where they apply, will be disclosed before payment.
• You may not withhold or set off any amount without our written agreement.

If any invoiced amount is not paid by its due date, a late payment fee of $50.00 will be added to the outstanding balance.

In addition, overdue amounts will accrue interest at the rate of 10% per annum, calculated daily on the outstanding balance from the due date until the date payment is received in full. The late payment fee and interest are a genuine pre-estimate of the administrative cost and financial loss we incur in recovering overdue accounts, and are not intended to operate as a penalty.

You agree to pay all reasonable costs we incur in recovering an overdue amount, including debt-collection agency fees and legal costs on a solicitor-and-own-client basis. These Terms and any interest charged are consistent with applicable law in Queensland.

If you cancel a confirmed booking with less than twenty-four (24) hours’ notice, or are not available at the agreed time and location, a cancellation fee equal to the call-out fee may apply. Where parts have been specially ordered for your job, you remain liable for the cost of those parts.

• We warrant our workmanship on the specific work performed. The warranty period is not measured by distance travelled and varies depending on the type of service or repair carried out. The applicable warranty for your job will be confirmed by Unreal Auto Care at the time of service.
• Parts we supply carry the manufacturer’s warranty only. Warranty claims on parts are subject to, and limited by, the terms of that manufacturer’s warranty.
• This warranty does not cover fair wear and tear, misuse, accident, further damage caused by continuing to operate a faulty vehicle, or work or parts supplied or fitted by others.

• To the maximum extent permitted by law, we are not liable for any indirect, consequential or economic loss, including loss of use, loss of income, or towing and storage costs.
• We are not responsible for pre-existing faults or defects not related to the work we performed, or for faults that become apparent as a consequence of repairing the fault you engaged us to address.
• You are responsible for ensuring the vehicle is roadworthy and appropriately registered and insured. A repair does not constitute a roadworthy certificate unless one is expressly issued.

Where a vehicle is left in our care, it is left at your risk. If an invoice remains unpaid, we may exercise a lien over the vehicle and any parts and retain possession until payment is made in full. Uncollected vehicles or goods may be dealt with in accordance with the applicable Queensland legislation governing uncollected goods.

We collect and hold personal information for the purpose of providing our services, invoicing and account management. We handle personal information in accordance with the Privacy Act 1988 (Cth) and our privacy practices. We do not sell your information.

If a dispute arises, you agree to first raise it with us in writing so we have a reasonable opportunity to resolve it. Both parties agree to attempt to resolve any dispute in good faith before commencing proceedings, except where urgent interlocutory relief is required.

These Terms are governed by the laws of the State of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State.

• We may amend these Terms from time to time. The Terms in force at the time of your booking apply to that booking.
• If any provision of these Terms is found to be invalid or unenforceable, it is severed and the remaining provisions continue in full force.